At Jet2, we believe real enjoyment comes from responsible gaming. Play for entertainment — not out of stress or compulsion. Your wellbeing and your family's safety are our highest priority.
Before you start playing on Jet2, there's one thing worth knowing — gaming is first and foremost a form of entertainment, not just a chance to win. Adding a little excitement to a cricket match or having fun in your downtime — that's what responsible gaming is all about.
In reality, we often see people gradually lose control of their gaming. What starts as fun can become a daily compulsion — betting more to chase losses, hiding it from family. This cycle is the hallmark of addiction.
Jet2 doesn't want you to reach that point. That's why we treat our responsible gaming guidelines not as a compliance formality, but as a genuine commitment to every one of our members.
On this page, you'll learn how to tell whether your gaming is still under control, what safety tools are available on Jet2, and what to do if you ever need help.
Remember — asking for help isn't weakness; it's real courage. Jet2's responsible gaming support team is here for you 24/7, completely free and fully confidential.
Keep these six principles in mind and your gaming experience will always be enjoyable and safe.
Before you start playing on Jet2, decide how much you're willing to spend. Deposit only that amount — no more. Your budget should be money you can afford to lose without it hurting.
Playing for hours on end isn't healthy. Decide in advance how long you'll play, set an alarm, and stop when time's up — that's what a responsible gamer does.
Jet2 is entertainment, not a source of income. Winnings are a bonus; losses are the cost of play. Keeping this mindset will help you stay stress-free.
Chasing losses by betting more to recover what you've lost is the first sign of addiction. If you're on a losing streak, stop and come back another day.
If you'd be embarrassed to tell your family about something, chances are you've crossed a line. Responsible gaming means being honest with the people you love.
Never place a bet when you're angry, upset, or under the influence of alcohol. A calm, clear head keeps the game enjoyable.
These protection tools are always available on our platform, completely free. Use them anytime you need.
Set your own daily, weekly, or monthly deposit limit. Limits take effect immediately once set, and any increase requires a 24-hour waiting period.
Set Your LimitsNeed a break from gaming? Temporarily close your account for 24 hours, 7 days, or 30 days. No bets or deposits can be made during this period.
Take a BreakIf you want to stop playing for an extended period, choose self-exclusion. Set a duration from 3 months up to 5 years — your account will be completely inactive for the entire period.
Self-ExcludeReceive automatic notifications at set intervals showing how long you've been playing and how much you've spent — keeping you informed and in control.
Turn On RemindersView your gaming stats for the last 30, 60, or 90 days — deposits made, losses incurred, and time spent playing, all in one place.
View HistoryIf you have any concerns about your gaming, speak with our specialist support team. All conversations are completely confidential and help is provided without judgment.
Start a ChatIf you notice any of the signs below in yourself or someone you know, seek help from Jet2 or take a break right away.
💙 Please Note: Experiencing these signs doesn't mean you're weak — it means you need timely support. Jet2's support team is here to help, without hesitation or judgment.
Before you start, decide exactly how much you're willing to lose and stop the moment you reach that limit — no matter how tempting it is to keep going.
Set a winning limit, not just a loss limit. Once you hit your target, stop and withdraw. That's the smart move.
Take at least a 10–15 minute break every hour. Get up, move around, drink some water. Your eyes and mind both get a rest — and your decisions get better.
Use Jet2's deposit limit feature. Setting a monthly budget once keeps your spending in check automatically — no extra effort needed.
Family, friends, sports, books — there's plenty of joy in life beyond gaming. Keep gaming a small part of your life, not your whole life.
Answer the following questions honestly — they're meant for you alone.
📝 Result: If you answered "Yes" to 2 or more of the questions above, please reach out to Jet2's responsible gaming support or take a cooling-off period. It's the right decision at the right time.
Jet2 strictly does not serve anyone under the age of 18. Protecting minors from gaming is both our ethical and legal responsibility.
Protecting minors is one of Jet2's highest priorities. We understand that children and teenagers in a household may have access to adults' phones or devices, so it's important for parents and guardians to stay vigilant.
A Few Tips for Parents:
Keep your phone or tablet screen-locked so children cannot access it.
Never let children see or memorise your Mobile Pay or Nagad PIN.
If you have any concerns, contact Jet2 support. We'll take immediate action.
True enjoyment comes with responsible play. Join Jet2, use our safety tools, and keep entertainment exactly that — entertainment.
For 18+ only. If gaming becomes a problem, please contact support.